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Metric 04
Adoption
Which agents and tools are actually used, by whom, and what stops the rest?
Primary buyer: Head of Transformation
Example scope
- One definition of adoption: active use, not licences issued
- Usage by team, role, and week since rollout
- Drop-off points and stated reasons
- Comparison across agents and tools live today
Deliverables
EXAMPLE STRUCTURE- One adoption dashboard across all agents
- Drop-off report with named blockers
- Rollout plan for the next three teams
Timeline
Three steps. A clear question gives a clear delivery.
01
Define
Week 1
Agree what counts as active use per tool.
02
Measure
Week 2
Pull usage logs, segment by team and tenure.
03
Close gaps
Week 3
Ranked list of blockers with an owner each.
The evidence
We measure what already exists before we propose anything new.
Analysis
Governance
Usage data is aggregated at team level for reporting. No individual usage is used in performance reviews.
What comes next
A metric rarely stands alone. The natural next step is Workforce Cost, or the first agent.
Next step
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Method, scope, and sources, published in full.
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